Shipping policy

At SŌRA, we aim to deliver your order quickly and securely so you can start sleeping better sooner.

Order Processing

All orders are processed within 1–2 business days.
Orders placed on weekends or public holidays will be processed the next business day.

Once your order has been dispatched, you will receive a confirmation email with tracking details.

Estimated delivery times:

Please note that delivery times are estimates and may vary due to courier delays or peak periods.

Shipping rates are calculated at checkout unless otherwise stated.
Free shipping promotions may apply from time to time.

Once dispatched, you will receive a tracking number via email so you can monitor your delivery in real time.

If you have not received tracking information within 3 business days, please contact our support team.

Please ensure your shipping address is correct at checkout.
We are not responsible for orders delivered to incorrectly provided addresses.

If your order arrives damaged or appears lost in transit, please contact us within 7 days of delivery. We will work quickly to resolve the issue.